Find quick answers to common questions.
We offer a wide range of gold and silver coins and bars, along with selected pendants and gift collections. Browse product categories and occasion-based collections to find a design that suits your needs.
Kundan Refinery offers gold and silver coins and bars with purity up to 999.9, depending on the product. Please check the individual product page for its stated purity, weight and specifications.
Products go through quality checks, and Kundan Refinery highlights its in-house NABL-accredited laboratory and product purity certification. Products purchased from the official website are covered by the authenticity assurance described in the company policies.
Choose a product category, select your preferred design and product, then use the purchase option and complete the payment details. An order confirmation email is sent after the order is placed successfully.
Offers may be available from time to time. Check the official website and its Special Offers section for current promotions and eligible products.
Use the product page's customization or callback request option, where available, and share your requirement. The customer service team can discuss your needs and the available options with you.
Standard shipping within India is free. Orders are generally delivered within five working days after payment; customized orders need additional time and may be shipped within ten working days. Delivery can vary due to exceptional circumstances. Please see the Shipping Policy for details.
Inspect the package before accepting delivery. If it appears tampered with, contact the company using the number provided in the Shipping Policy while the delivery agent is present, and follow the support team's instructions.
Replacement eligibility depends on the reason and policy conditions, such as receiving a wrong, defective or transit-damaged item. Keep the original packaging and security tag intact, document the issue promptly and follow the official Exchange & Return Policy.
Buy-back is valued at the prevailing market rate determined by Kundan Refinery, subject to quality verification and applicable deductions such as GST and making charges. Original, intact tamper-proof packaging and product documentation may be required. Read the full Buy Back Policy for eligibility and process details.
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