Grievance Policy

In addition to the Terms and various policies, Kundan reserves to set out a separate Grievance Policy for our customers and users of our website at their convenience. This Policy is drafted in accordance with the Consumer Protection (E-Commerce) Rules, 2020 (hereinafter referred to as “Rules”) for providing a speedy redressal and early settlement to customer grievances for the benefit of our customers.

‘Grievance’ includes any complaints to an e-commerce entity as defined under Rule 3(1)(c) of the Rules. In case of grievance(s) related to the purchase of products of Kundan and their services, grievance cell must be approached by sending a letter to the attention of our ‘Grievance Officer’ at our registered officer or by writing to us at info@kundanrefinery.com.

Grievance Redressal Mechanism

Grievance cell must be approached post contacting the "Customer Support" of Kundan where desired resolution was not served. Any direct communication to Grievance cell will be redirected to "Customer support" for further assistance. All the complaints or the grievances of the customer(s) shall be addressed to our Grievance Officer (hereinafter referred to as “Officer”), namely Ms. Chetna Mishra. The Officer will get back to the customer within 48 hours of reporting an issue and redress the same within one month from the date of receipt of such grievance for customer grievance redressal. The contact information of our Officer has been displayed hereunder:

Also, every grievance shall be provided with a complaint or a ticket number which can be used to track the status of the grievance of the customer.